Terms and conditions of use

General Terms and Conditions of use

General Terms and Conditions of use and Returns

This website is the property of Julian & Jones®

Registered office
Consulicious sàrl
Route du Raffort 7 - 1035 Bournens - SwitzerlandPhone: +41 (0) 21 784 09 91
Availability: Monday to Friday from 9:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 3:00 p.m., closed on Saturdays and Sundays.
E-mail address: info@julianandjones.com
Company number: VAT CH CHE-212.642.324 - VAT BE 0544.406.758

POSTFINANCE Lausanne – Switzerland
IBAN CH47 0900 0000 1525 3412 8 – POFI CHBE XXX (Euro)

Banque Cantonale Vaudoise Lausanne (CHF)
IBAN CH71 0076 7000 A5281 5098

The General Terms and Conditions as described here apply to every product offered on Julianandjones.com webshop and all deliveries. Any order implies acceptance of the terms and conditions of sale. The General Terms and Conditions of Consulicious sàrl are governed by both Belgian and Swiss law.

Purchase and payment
The agreement between Consulicious sàrl and you as the buyer is concluded at the moment that you have accepted and complied with the conditions set by Consulicious sàrl. The absence of a simple signature does not affect the binding force of the offer and its acceptance.

Consulicious sàrl reserves the right to refuse an order or to subject it to additional conditions, such as in the case of large orders, orders by minors, incomplete ordering procedures or problems with previous orders.
Consulicious sàrl always confirms the purchase by e-mail. If a confirmation email has not yet been sent, the agreement is not yet in force.
Payment for products purchased from Consulicious sàrl is made exclusively in advance by bank transfer or by any other means of payment proposed.
The seller remains the owner of all goods until full payment is made.
To ensure a secure online payment and the security of your personal data, the transaction data is encrypted with SSL technology sent over the internet. To pay with SSL, you don't need any special software.
In the event of late payment, Consulicious sàrl is entitled to dissolve the agreement with immediate effect or to suspend (further) delivery until such time as you have fully fulfilled your payment obligations.
The General Terms and Conditions and the confirmation emails are always drawn up in the language of the website.

Delivery and delivery times

The delivery times indicated by Consulicious sàrl are approximate and are not strict deadlines.
The deadline for delivery is 30 days after receipt of payment.
If a product that is temporarily out of stock is ordered by you, it will be indicated when the product is available again.
Once the products to be delivered have been delivered to the specified delivery address, the risk passes to the buyer.
Different conditions may apply to deliveries abroad.
Consulicious sàrl delivers all over the world.
Delivery will only take place by courier service, unless otherwise agreed prior to the agreement. Contact details of the Courier Service can be found on the following website: www.post.ch and www.gls-group.eu.
The delivery or shipping costs will be communicated to you before confirming your purchase. If the shipping costs cannot be calculated automatically, this will be mentioned and/or an indication of the shipping costs will be given.
For deliveries, the rates are used which can be consulted under 'Deliveries' on this website.

Product
Information, images, verbal statements, statements, etc. relating to all offers and the main characteristics of the products provided by telephone or e-mail are displayed or made as accurately as possible. Consulicious sàrl is not liable for any advice, printing and typesetting errors provided by it on the website or technical data provided by suppliers or producers.

The products offered by Consulicious sàrl comply with legal standards and may be sold online.

It is possible that Consulicious sàrl includes links on its website to other websites that may be of interest or informative to the visitor. Such links are for information purposes only. Consulicious sàrl is not responsible for the content of the linked website or its use.

Cooling-off period (trial period) and returns
For all products purchased from Consulicious sàrl, you have a cooling-off period of 14 calendar days in accordance with the Belgian and Swiss law of 12 April 2010 on commercial practices, consumer information and protection. This period commences at the time of receipt by you or on your behalf. During the cooling-off period, we expect you to handle the goods and packaging with care. There is no right of renunciation if the product and its packaging are no longer in original, complete, undamaged and unused condition.

If you wish to make use of the right of renunciation, you must notify info@julianandjones.com in writing by email within the set 14 calendar days from the day following the delivery of the product. Cancelling the purchase does not involve the payment of a penalty and this can be done without giving the reasons.

The goods must be returned undamaged, unused and unopened (in original condition and packaging) within 5 working days at the latest after you have informed the seller by e-mail (see above). The shipping date counts as verification. All documentation, warranty certificates and packaging materials must be included with the return, as well as your bank account number. The direct costs for returns are borne by the buyer. Unstamped or insufficiently stamped shipments will always be refused and returned to the sender. Consulicious sàrl may also refuse to accept returned goods if the original packaging has been opened or if the products have been damaged by the buyer.

Consulicious sàrl will refund you the full purchase price including shipping costs within 30 days of receipt of the goods. If it turns out that the goods have not been received in accordance with the conditions of the right of renunciation, the purchase price including the shipping costs will not be refunded, or will not be refunded in full. In that case, the product remains your property. At your request, the product can also be resent to you, subject to payment of the corresponding shipping costs.

Exceptions to the provisions are the following

If a product has been specially made or changed for you, you are logically not entitled to the right of renunciation of seven working days.
This exception also applies to perishable goods or other similar products of which the seal has been broken or whose packaging has been opened.
If a product is visibly used or damaged in any other way, your right to a refund of your payment expires.
Goods from Switzerland must be returned to the following address for Switzerland: Consulicious sàrl – Route du Raffort 7 - 1035 Bournens - Switzerland.
Goods from Belgium must be returned to the following address for Belgium: Consulicious sàrl / Monique Wenmeekers– Groene-Herderstraat 1 - 8800 Roeselare - Belgium.

Warranty conditions

Consulicious sàrl follows the official warranty guidelines of its suppliers.
Handling of warranty will be at the expense of Consulicious sàrl except for the shipping costs incurred by the consumer to return the product to us.

Defects
You are obliged to inspect the goods (or have them inspected) carefully immediately upon receipt. In doing so, you must check whether the delivered goods comply with the agreement:

Were the correct goods delivered?
Do the delivered goods meet the agreed quality requirements or - if these are missing - the requirements that may be set for normal use?
If a visible defect or shortcoming is detected, you must report it to Consulicious sàrl within 7 working days after delivery.
The consumer must report a non-visible defect to Consulicious sàrl in writing by e-mail within 2 working days after discovery, but no later than 2 months after delivery.
The costs of returning goods that do not correspond to the description of the offer will be borne by Consulicious sàrl.

Force majeure
Force majeure is understood to mean all external causes, foreseen or unforeseen, over which Consulicious sàrl has no influence, but as a result of which Consulicious sàrl is unable to fulfil its obligations.
Consulicious sàrl also has the right to invoke force majeure if the circumstance that prevents (further) performance occurs after Consulicious sàrl should have fulfilled its obligation.
In the event of force majeure, the delivery and other obligations of Consulicious sàrl will be suspended. If the period in which, due to force majeure, Consulicious sàrl cannot fulfil its obligations exceeds 8 weeks, both parties are entitled to dissolve the agreement, without there being any obligation to pay compensation in that case.

Prices
Before checkout, you will be informed of the prices of the goods. All prices are expressed in Euros and include VAT. Shipping costs are listed separately.
If Consulicious sàrl agrees a certain price with you, Consulicious sàrl is nevertheless entitled to increase the price.
Offers are valid while stocks last.
If a price increase occurs after the conclusion of the agreement, you can dissolve the agreement regardless of the percentage of the increase.
A nominative offer is valid for 2 weeks, unless a different term is stated in the offer.

Intellectual property rights
The content of this site, including the brands, logos, drawings, data, product or company names, texts, images, etc. are protected by intellectual property rights and belong to Consulicious sàrl or entitled third parties.

Questions and complaints
Complaints or disputes must be reported within 7 days after delivery. In the event that the complaint is found to be well-founded, our liability is limited to the exchange of the goods. Any liability on the part of the seller is limited to the amount actually paid for the order.

Consulicious sàrl always handles questions and complaints within a reasonable period of 7 calendar days.

Disputes
All offers and agreements are governed by both Belgian and Swiss law, to the exclusion of the principles of conflicts of laws in space.
All disputes relating to or arising from offers made by Consulicious sàrl, or agreements concluded with it, shall be submitted to the competent court in Kortrijk or Lausanne, unless a mandatory provision of law expressly designates another court as competent.

Limitation of Liability
The information on the website is of a general nature. The information is not adapted to personal or specific circumstances, and therefore cannot be considered as personal, professional or legal advice to the user.
Consulicious sàrl makes every effort to ensure that the information provided is complete, correct, accurate and up-to-date. Despite these efforts, inaccuracies may occur in the information provided. If the information provided contains inaccuracies or if certain information is unavailable on or via the site, Consulicious sàrl will make every effort to rectify this as soon as possible.
However, Consulicious sàrl cannot be held liable for any direct or indirect damage resulting from the use of the information on this site. If you notice any inaccuracies in the information made available via the site, you can contact the administrator of the site.
The content of the site (including links) may be modified, modified or supplemented at any time without notice or notification. Consulicious sàrl does not guarantee the proper functioning of the website and cannot be held liable in any way for any malfunction or temporary (un)availability of the website or for any form of damage, direct or indirect, resulting from access to or use of the website.
Under no circumstances may Consulicious sàrl be held liable to anyone, directly or indirectly, in any particular or other way, for damages resulting from the use of this site or any other, in particular as a result of links or hyperlinks, including, without limitation, all losses, work stoppages, damage to programs or other data on the computer system, equipment, software or other of the user.

The website may contain hyperlinks to websites or pages of third parties, or refer to them indirectly. The inclusion of links to these websites or pages does not imply any implicit approval of their content.

Consulicious sàrl expressly declares that it has no control over the content or other characteristics of these websites and cannot be held liable under any circumstances for their content or characteristics or for any other form of damage resulting from their use.

Processing of personal data
The information provided by the customer is necessary for the processing and completion of orders. A minimum of data is required for each order. The customer's personal data will only be processed in accordance with our Privacy Policy.

T&C for use website

Welcome to our Swiss site for https://www.julianandjones.com/eu (the \"Website\"). References to “we”, “us” and/or “our” throughout the Website”) is to Consulicious sàrl.

The use of the Website is governed by these terms and conditions (“Terms of Use”). These Terms of Use should be read alongside, and are in addition to, our privacy and cookies policies accessible online (“Privacy Policy\" and \"Cookies Policy”) and our terms and conditions of sale accessible online (“Terms of Sale”).

Please read these Terms of Use carefully and print a copy for your future reference. By using the Website, you agree that you have read, understood and agree to these Terms of Use, the Privacy Policy and Cookies Policy and the Terms of Sale (each as amended from time to time). If you do not agree to these Terms of Use, you must stop using the Website immediately.

Should you have any questions about these Terms of Use or wish to contact us for any reason, please use the Contact Us section on the Website.

Your use of our website
You agree to use the Website only for lawful purposes and in a way which does not infringe the rights of any anyone else or restrict or inhibit anyone else's use and enjoyment of the Website.

You are permitted to download and print content from the Website solely for your own personal use. Website content , including without limitation, all information, data, products, materials, services, software applications and tools, digital avatars, design elements, text, images, photographs, illustrations, audio and video contents, artwork and graphics contained therein or otherwise made available to you in connection therewith (collectively, the “Content”), must not be copied or reproduced, used or otherwise dealt with for any other reason. You are not entitled to modify or redistribute the Content or reproduce, link, frame or deep-link it on any other website without our express written permission. You are not entitled to use the content of the Website for commercial exploitation in any circumstances.

Your account
If you choose, or you are provided with, an account, username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. You are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your computer. If there has been an unauthorised use of your password or account, please notify us immediately. You are responsible for keeping such information current, complete, accurate and truthful. You agree to accept responsibility for all activities that occur with your permission or authorisation under your account, username and/or password, or because you fail to maintain sufficient security over your account, username and/or password. If you are accessing and using the Website on someone else’s behalf, you represent that you have the authority to bind that person as the principal to these Terms of Use and the Terms of Sale, and to the extent you do not have such authority you agree to be bound to these Terms of Use and the Terms of Sale and to accept liability for harm caused by any wrongful use of the Website resulting from such access or use. We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use.

Ordening Products
You acknowledge and agree that, in addition to these Terms of Use, the Terms of Sale apply to any transaction you make through the Website. By entering any transaction through the Website, you agree that you have read, understood and agree to our Terms of Sale (including as amended from time to time).

Intellectual property rights
Consulicious sàrl is the owner or licensees of all present and future copyright, registered and unregistered trademarks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights around the world existing in or in relation to the Website (\"IPR\").

Any avatar animation including but not limited to avatar characters, backgrounds, props, specific animations, movements and voice performances are Consulicious sàrl IPR.

Unless you have agreed otherwise in writing with CTBL or any of its Affiliates, nothing in these Terms of Use gives you a right to use any of the Content, CTBL’s or any of its Affiliates’ trademarks or other IPR of CTBL or any of its Affiliates. You may not assign or transfer any of the Contents and you may not grant a license to use or access the Website to any party.

You are permitted to use the Content only as expressly authorised by us.

You acknowledge and agree that the material and Content contained on this Website is made available for your personal non-commercial use only and that you may download such material and Content onto only one device for such purpose. Any other use of any material and Content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and Content.

If you print off, copy or download any part of our site in breach of these Terms of Use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. We also reserve the right to take legal action against you if we deem necessary and reserve all rights in this regard.

You are not permitted to use any of our intellectual property (including our registered or unregistered trademarks and/or copyright) without our prior written approval. This can be requested by contacting us (refer to the Contact Us section for more details).

User content
Whenever you post content, such as a product review, to our Website you must comply with the provisions set out below:

You may only use this Website for lawful purposes. You must ensure that any comment that you intend to post or upload to our Website or provide to us via this Website:

Does not contravene any applicable laws or contravene any person's legal rights (such as, by way of example only, a duty of confidence) or promote, advocate or assist any illegal activity (such as, by way of example only, copyright infringement or computer misuse);

Is not indecent or obscene, does not contain any sexually explicit material and does not promote or refer to sexual activity;

Is not abusive, offensive, hateful, threatening or inflammatory, is respectful of other people’s privacy and is not likely to harass, upset, embarrass, alarm, deceive, inconvenience or annoy anyone;

Does not promote violence;

Is not used to impersonate anyone or to misrepresent identity or affiliation with any person or organisation;

Is not libellous or defamatory;

Does not promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;

Does not infringe any copyright, database right or trademarks of any person;

Does not give the impression that it emanates from us (unless that is in fact the case);

Is accurate (where it contains statements); and

Only contains opinions if they are genuinely held (and which must not breach any of the other requirements as to content).

You hereby acknowledge and agree that you are solely responsible for the form, content and accuracy of any comments that you post on the Website and that you will indemnify us and keep us indemnified for any breach of this clause. This means that you will be responsible for any loss or damage we suffer as a result of anything you upload or post to our Website that does not comply with these Terms of Use. We reserve the right to remove material from the Website at any time without notice. We have the right to disclose your identity and other relevant information to law enforcement authorities as we consider necessary. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded to our Website by you constitutes a violation of their intellectual property rights or of their right to privacy. Your right to use this Website will cease immediately if you breach any of the provisions of this clause. Any content you post or upload to our Website will be considered non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose.

Limitation of liability
We exclude all representations, warranties, conditions and terms express or implied by statute, common law or otherwise to the fullest extent permitted by law. We accept no liability for any special, indirect, incidental, consequential or economic loss howsoever caused arising out of or in connection with these Terms of Use.

We provide the content on the Website in good faith but give no warranty or representation that the content is accurate, complete or up-to-date, nor that the Website does not infringe the rights of any third party. We accept no responsibility or liability for your use of content on the Website and such use is entirely at your own risk. While we take reasonable precautions to prevent the existence of computer viruses and/or other malicious programs on the Website, we accept no liability for them.

Information transmitted via this Website will pass over public telecommunications networks. We make no representation or warranty that the operation of this Website will be uninterrupted or error free and disclaim all liability in respect thereof.

Nothing in these Terms of Use shall limit our liability for personal injury, death or fraud.

Any material and information presented by Consulicious sàrl on the Website or with any products sold through the Website is intended to be used for informational purposes only. Any statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. All products should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients for products to avoid potential allergic reactions. Use of the Website is not meant to serve as a substitute for professional medical advice or medical resource. Please consult with your own physician or health care practitioner regarding the use of any goods, products or information received from the Website before using or relying on them. Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition. Consulicious sàrl does not give or intend to give any answers to medical related questions and does not represent itself as a physician nor is this implied.

Third party links
This Website may contain links to other websites. We accept no responsibility or liability for any material supplied by or contained on any third party website which is linked from or to this Website.

Privacy and personal information
We will not sell, distribute or lease your personal data to third parties. However, we may share your personal data with third parties where we have your consent to do so (as per our Privacy Policy & Cookies Policy) or are required by applicable law to do so.

Termination and supension
We reserve the right to suspend your use of the Website at any time for operational, regulatory, legal or any other reason as we deem necessary. We may terminate your use of the Website with immediate effect if you breach any of these Terms of Use.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted.

Amendments to these use
We may update or amend these Terms of Use from time to time to comply with applicable law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website. By continuing to use the Website, you agree to be bound by the terms of these updates and amendments.

Further key terms
If any of these Terms of Use are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms of Use shall remain in full force and effect.

Only you and we shall be entitled to enforce these Terms of Use. No third party shall be entitled to enforce any of these Terms of Use, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

These Terms of Use set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law, which relate to the use of the Website. Any delay or failure by us to exercise any right we may have under these Terms of Use shall not constitute a waiver by us of that right.

These Terms of Use are governed by Swiss and Belgium law. In the event of any matter or dispute arising out of or in connection with these Terms of Use, you and we shall submit to the exclusive jurisdiction of the Swiss or Belgium courts.

Promotion & Competition Terms and Conditions of use

Free gift with purchase promotions

Introduction
These terms and conditions (the Terms) apply to Free Gift with purchase Promotions available from time to time on http://www.julianandjones.com (the Website)

The Promoter
Consulicious sàrl, further written company details in the general terms and conditions of use above.

The Promotion
Spend the Qualifying Amount as detailed in the promotion on any J&J+R&R - products and merchandise (Products) on the relevant Website and receive the free gifts with your purchase (the Promotion).

**Please note that purchasing e-gift cards and consultations does not count as purchase of Products and will therefore not contribute towards the Qualifying Amount required to receive the Gift. Subscription purchases are also excluded.**

The Gift

The gift is as detailed in the promotional advertising.
The Gift is exclusive of delivery costs.
The Gift is subject to availability. There is no cash alternative for the Gift and the Promoter reserves the right to substitute the Gift with a gift of equal or greater value.
The Gift cannot be exchanged. For example, the Gift cannot be exchanged in the event the wrong shade is selected for the free Gift.
In the event that any Product(s) purchased as part of qualifying transaction are returned and the qualifying transaction would therefore fall below the Qualifying Amount, the customer will be required to return the Gift.
The Promoter is not responsible for any additional costs and/or expenses in relation to the Gift including (without limitation) travel costs, other than any specifically listed as part of the Gift above and for the specified periods of time (where applicable).
The Qualifying Amount is the amount after any discounts have been applied.
The participant shall not, while using the Gift, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights).

How do I participate in the Promotion?

To participate in the Promotion, participants must place an order on the Website during the timeframes set out in the promotional advertising (Promotion Period) for one or more of the Products. The amount that the participant spends on the Products must be equal to or more than the relevant Qualifying Amount.
Participants who make purchases outside the Promotion Period will not receive the Gift with their purchase.
As long as the participants purchase one or more of the Products and spend over the relevant Qualifying Amount, they do not need to order any other product on the Website in order to receive the Gift. However, certain delivery charges may apply in addition to the Products.
Participants may participate in the Promotion multiple times within the Promotion Period provided they purchase, on each occasion, Products at total value equal to or over the Qualifying Amount on one of the Websites.
The Promoter will not accept responsibility for orders that are lost, regardless of cause, including, for example as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.
By participating in the Promotion, all participants will be deemed to have read, accepted and be bound by these Terms and any other requirements set out in the promotional material for the Promotion (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.
The Promoter accepts no responsibility for the ordered products and the Gift being lost or delayed in the post.
For help with participating in the Promotion, please visit our Customer Care Help Centre here, where you can find full details of our promotions.

Eligibility

The promotion is only available to customers purchasing from our European and Swiss pages of the www.julianandjones.com or www.romeeandrebel.com website.

(a) employees of the Promoter and its associated companies or group companies;

(b) anyone professionally associated with the Promotion;

(d) anyone who is purchasing the Product(s) at a discount, other than members of Consulicious sàrl

The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotion any individual it has reason to believe is tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third party rights.

Limitation of Liability

The Promoter is not responsible for any damage or loss suffered by any participant where such damage or loss was not, at the time the entry into the Promotion was made, a reasonably foreseeable consequence of a breach of these Terms, or where the Promotion does not run as planned.
The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Promotion, although the Promoter will always endeavour to minimise the effect to the participants of any such failure.
Nothing in these Terms shall operate to exclude the Promoter’s liability:

(a) for death or personal injury as a result of its negligence;

(b) for fraud; or

Data Protection and Publicity
For information relating to the Promoter’s privacy policy and direct marketing policy please contact the Promoter directly or visit the website at www.julianandjones.com.

General

The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice.
The Promoter reserves the right to cancel or amend these Terms at any time without prior notice.
These Terms shall be governed by Swiss and Belgium law, and the parties submit to the non-exclusive jurisdiction of the courts of Switzerland and Belgium.

T&C for our Member Loyalty Programme - Rewards (ML)

Consulicious sàrl and its subsidiaries (“Julian & Jones”, “Romée & Rebel”, “we”, “us” or “our”) has launched a loyalty programme called J&J+R&R - Member Loyalty Programme (the “Program” or “Loyalty Programme” or "ML Programme"). Customers that participate in the Program may be referred to as “Loyalty Members” or “Members” or "ML Members".

Your participation in our Loyalty Programme is governed by this set of Terms and Conditions (the “Terms”). These Terms should be read alongside, and in addition to, our Website Terms and Conditions of Use and also our Privacy Policy and Cookies Policy, to understand how we collect and process your personal data. In the event of any conflict between these Terms and the Website Terms and Conditions of Use, these Terms will control. Please read these Terms carefully and print a copy for your future reference. By participating in our Loyalty Programme, you agree to these Terms, the Privacy Policy and Cookies Policy (each as amended from time to time). If you do not agree to these Terms, you are not permitted to participate in the Program. Our Loyalty Programme is operated by Consulicious sàrl.

“Julian & Jones” and “Romée & Rebel” reserve the right to change the Terms including the eligibility, Rewards, Benefits and Levels under the Program; and to terminate or withdraw the Program including revoking all earned Rewards, Benefits and Levels; or close further participation in the Program, at any time in its discretion, subject to the terms of the “J&J+R&R - Loyalty Programme" Term Period, Program modification and termination” section below.

Where permitted by applicable law, unless we notify you otherwise, any amended Terms will be effective immediately and your continued participation in the Program after the amended Terms are posted will confirm your acceptance of the changes, therefore you should review these Terms regularly to understand the terms and conditions that apply to our Loyalty Programme. If you do not agree to the amended Terms, you must contact us immediately by email at info@julianandjones.com.

J&J+R&R - MEMBER LOYALTY PROGRAMME (ML Programme)

What is J&J+R&R - Member Loyalty Programme?
Our Programme is the loyalty programme launched across www.julianandjones.com or www.romeeandrebel.com.

You are a member of the J&J - R&R - Family!

Shop to access the different loyalty Levels. The more you spend, the more Rewards and Benefits you’ll unlock, including gifts, free shipping (when available) and access to J&J+R&R - Member Only shop.

When customers create an Account on www.julianandjones.com or www.romeeandrebel.com, customers have joined J&J+R&R - Loyalty Programme. Only orders made while logged in to your account will qualify towards your loyalty status. Should you not wish to participate in our Loyalty Programme, you must close your account with all future orders being placed through guest checkout.
Global Restrictions may apply to J&J+R&R - Member Loyalty Programmme for customers to join.

Unfortunately customers are unable to have purchases made in any 3rd party stores or 3rd party online retailers count towards their participation in the J&J+R&R - Member Loyalty Programme.

Guest Checkout
Loyalty Members can choose to checkout as guest at any time but will not receive any Benefits of our Loyalty Programme. For the avoidance of doubt, will also not be counted towards a customers loyalty status when a transaction is not linked to a customer account. If you are using a guest checkout, your purchase will only count if we can verify your email address used to purchase against a valid J&J+R&R - account.

Gift Cards
When purchasing Gift Cards, customers who are signed into our Loyalty Programme will have this purchase count towards their loyalty status. Customers purchasing on www.julianandjones.com or www.romeeandrebel.com using a Gift Card will not have their spend added to their loyalty status.

J&J+R&R - Member Loyalty Programme Term Period, Program modification and termination
Once you have joined our Loyalty Programme, your membership tier will continue for 12 months from the date of joining (Initial Membership Period), unless you spend to reach a higher tier during your Initial Membership Period, in which case you will advance to that higher tier and your next 12 month membership period will start. However, if a higher tier is not reached during your Initial Membership Period, a new tier will be assigned reflective of your spend during your Initial Membership Period and and your next 12 month membership period will begin in this new tier. This same process will continue for each consecutive 12 month membership period, provided we decide to continue with our Loyalty Programme.
Subject to applicable law, we are entitled to end our Loyalty Programme and/or to amend any portion of the Program at any time, including but not limited to: (a) eligibility requirements; (b) the processes for enrolment; (c) Levels, Rewards and Benefits, and the features or advantages associated with each; and (d) offers. Should we make any such change, where required by law or at out discretion, you will be provided with written notice of any changes to these Terms between 60 and 90 days before it takes effect if the change pertains to an essential element of the Program, and at least 30 days before it takes effect in the case of any other change. The Rewards and Benefits are for members of our Loyalty Programme during their Membership Period only, and must not be shared with or used by any third party. By using the Rewards and Benefits you are deemed to have read, accepted and to have agreed to be bound by these Terms and Conditions, any other requirements set out in the promotional material for the specific Reward or Benefit (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems. By using the Rewards or Benefits, customers confirm their eligibility and accept the applicable Terms and Conditions of the promotion in question. Consulicious sàrl, “Julian & Jones”, “Romée & Rebel”, may require the customer to provide proof of such eligibility. We reserve the right at our sole discretion to disqualify from further (or any) use of any of the Rewards and/or the Benefits if we have reason to believe you are tampering with the operation of the Program, or to be acting in any manner deemed by “Julian & Jones”, “Romée & Rebel” to be in violation of these Terms, relevant laws and/or regulations and/or third party rights.

HOW TO JOIN

How do I join J&J+R&R - Member Loyalty Programme?
You will automatically be enrolled into our Loyalty Programme when you create a J&J+R&R - account or log in to your existing account. Loyalty coins, rewards, free gift, ... and all other promotions can only be earned from the moment of the launch of this new website (01.10.2024) and not on any purchases done before this new version of website. If you do not want to be enrolled into our Loyalty Programme, you will have the opportunity to close your account by visiting your account dashboard.

Eligibility and Joining our Loyalty Programme
J&J+R&R - customers who have reached the age of majority in the jurisdiction in which they reside are eligible to join our Loyalty Programme.

The Program is for personal use only. Membership is not open to companies, businesses, charitable organizations, corporations or any entity other than an eligible individual. Customers using the Program to benefit from commercial use by purchasing items for resale, are not eligible to participate in the Program.
At our discretion, current Consulicious sàrl employees, PRO's (Referral & Sponsorship Programme, PRO J&J+R&R - Affliate & Ambassador Programme), contractors, and immediate family members of such employees and contractors, may not be eligible to participate in our normal Loyalty Programme.
They have their Referral & Sponsorship Programme and PRO J&J+R&R - Affliate & Ambassador Programme.
Customers, referrals, professionals, partners and affliates can only possess one account in one of the three programmes.

LEVELS

What are the Levels within our Loyalty Programme?
“Levels” indicate where you are within our Loyalty Programme. Make eligible spends to move through the Levels to unlock Rewards and Benefits. We reserves the right to change the spend thresholds, Levels, Rewards or Benefits at any time, subject to the terms of the “J&J+R&R - Member Loyalty Programme Term Period, Program modification and termination” section above.
The levels are carefully described on the page of the Loyalty Programme.

Do all my purchases count towards our Loyalty Programme?
All Valid Orders, excluding those made with Gift Cards, help you move through Levels to unlock Rewards and Benefits - the total basket value after discount, including shipping and applicable taxes will be counted. Free gifts with purchase, samples, Rewards and Benefits or services will not be added to your loyalty Level. You must be logged into a valid Member Loyalthy Programme y account to earn. If you are using a guest checkout, your purchase will only count if we can verify your email address used to purchase against a valid J&J+R&R - account.
If you shop across multiple territories, you will activate multiple loyalty accounts and we are unable to consolidate. For example: if a customer shops on www.julianandjones.com European website and then on www.julianandjones.com Swiis Website, they will activate two loyalty accounts which can not be consolidated.

For the purpose of the Program a “Valid Order” shall mean that you have placed an online order for products via www.julianandjones.com, but excluding any such order that is: (a) subsequently returned; (b) for purchase of or include an e-gift card; there are clear records showing this, our decision is final.

Do my loyalty Levels expire?
When you enter a specific loyalty Levels, you will have 12 months to access that Level's Rewards and Benefits, before your annual spend total refreshes. Once you have been in a Level for 12 months and not moved into the next Level, you will move to the Level reflective of your last 12 months’ spend history. If you do shop to the value of the next Level's spend threshold, congratulations! Your Account section of www.julianandjones.com will be updated and you will receive a welcome email. Your spend history will be reviewed again 12 months after joining your new Level.

REWARDS, COINS AND BENEFITS

What are Rewards?
Your “Rewards” are code based offers and each Reward can only be used once within a 12 month period, within your loyalty Level. Once redeemed, your Reward will no longer be visible within your loyalty account. Rewards can be added to your basket and redeemed at checkout when your basket reaches the individual Reward qualifiers. Only one promotional code per basket. Multiple auto-applied Benefits can however still be added to a customer’s transaction, with one Reward.

During your period of membership, you will be able to access our Loyalty Programme offers and promotions that aren’t offered to non-members.
You will need to use your J&J+R&R - login details to access our Loyalty Programme.

Once logged in, your available Rewards, and details of how to redeem, along with specific terms and conditions related to these will be accessible within the loyalty tab on your Account page https://www.julianandjones.com/account

Rewards may include, but are not limited to % off promotions, gift-with-purchase, early access to a product or content, invitation to an event, prize draws and exclusive member only products or services.

Stock behind Rewards will be on rotation and we cannot guarantee the same product will be available every time a customer returns to their Rewards on site, before redemption.

Unless specified, Rewards can only be accessed/redeemed on www.julianandjones.com.

Rewards have no cash value, may not be sold/transferred, and you are not able to return reward items for a refund.

For the purpose of the Program a “Qualifying Amount” shall mean the basket value on a single order, after any discount is applied and exclusive of shipping and applicable tax. Customers must spend the Qualifying Amount as detailed in the Reward promotion on any J&J+R&R - products and merchandise on the relevant Website to redeem the chosen Reward.

The Reward is as detailed in the promotional advertising.

There is no cash alternative for the Reward.

Customers joining our Loyalty Programme at any Level will not be eligible to access Rewards and Benefits from earlier Levels.

The Reward cannot be exchanged. For example, the Reward cannot be exchanged in the event the wrong shade is selected for the Reward.

In the event that any Product(s) purchased as part of qualifying transaction are returned and the qualifying transaction would therefore fall below the Qualifying Amount, the customer will be required to return the Reward.

The Qualifying Amount is the amount after any discounts have been applied.

From time-to-time, we may choose to offer ‘email exclusive loyalty offers’ or additional automatically added to basket site-wide offers will be available to J&J+R&R - Loyalty Members only and will be communicated via email or SMS, with a unique-code to be added at checkout. These Rewards will not be valid for use with any other offer and can only be used on www.julianandjones.com or www.romeeandrebel.com. We reserve the right to make substitutions in our sole discretion and the Rewards have no cash value, may not be sold/transferred, and you are not able to return items for a refund.

The participant shall not, while using the Reward, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights).

Should we terminate or suspend the current Program, J&J+R&R - Loyalty Programme, all Program Rewards, promotional codes and qualifying annual spend total shall cease to be valid.

Will apply to all products sold on www.julianandjones.com or www.romeeandrebel.com.

Rewards may only be used once;

Rewards cannot be used in conjunction with other discounts or offers.

Rewards can only be used by a Loyalty Member purchasing on www.julianandjones.com or www.romeeandrebel.com within the loyalty Level it was rewarded in. For example, a customer cannot use a Level 2 reward in the future when they are in Level 3.

Rewards must not be shared with anyone else.

What are Benefits?
“Benefits” are additional rewards which are available on certain purchases made within the Program, depending on your Level. Your Benefits will be automatically applied at checkout, every time you shop, when you add qualifying items to your basket. Benefits are available for Loyalty Members in Level 1 and above.

What Are Loyalty Coins?
In addition to the Offers, Rewards, and Benefits that our Loyalty Members can receive, there is also the opportunity to earn Loyalty Coins when signed into your account on www.julianandjones.com or www.romeeandrebel.com. By making Transactions and engaging in various Interactions (defined below), members will earn Loyalty Coins that can then be exchanged for Loyalty Coin Rewards (defined below). Loyalty Coins earned will be shown within the ‘Coin Activity’ tab within your Loyalty account.

Transactions
When our Loyalty Members log into their accounts and spend on a Valid Order on www.julianandjones.com or www.romeeandrebel.com, you will earn Loyalty Coins corresponding to the value of your basket (“Transactions”). The total value of your basket for a Valid Order, after any discounts have been applied, will be added to your Loyalty Coin balance. The total value of your basket will exclude any tax, shipping costs and virtual services.

Interactions
Our Loyalty Members can visit the Loyalty page on https://www.julianandjones.com/account. From here, you can pick an activity to complete to earn your Loyalty Coins (“Interactions”). Interactions can include,; referring a friend; adding your birthday to your account; ... (see the Loyalty Programme page for the current list of Interactions, which may be amended from time to time subject to applicable law). Only Interactions completed via your accont will count towards your Loyalty Coin Balance.

Loyalty Coins & Rewards
Loyalty Coins earned can be exchanged for Loyalty Coin Rewards on www.julianandjones.com. The Loyalty Coin Rewards can be accessed via the ‘Coin & Reward Shop’.

Loyalty Coin Rewards can be exchanged for a voucher, free gift or benefit to chose or a discount towards the normal price of the specific Products you select. Loyalty Coin Rewards can be used once per customer and are subject to availability and change. Where Loyalty Coin Rewards are duplicated in your rewards wallet due to being already offered as part of the our Loyalty Programme Level Rewards, the duplicate Loyalty Coin Reward will not be available as part of your Loyalty Coin Rewards suite. No alternatives will be offered.

In regions where Free Priority Shipping is available, this Loyalty Coin Reward is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders.

Description One-Off Free Priority Shipping Loyalty Coin Reward Members of our Loyalty Programme who are in Member Level, Level 1 will be able to convert their Loyalty Coin Balance into a One-Off Free Express Shipping Loyalty Coin Reward. This reward is not available to customers redeeming Loyalty Coins in Australia, or placing orders being shipped to Australia.

There is no minimum spend attached to One-Off Free Express Shipping i.e. a purchase of any value can have the One-Off Free Express Shipping Loyalty Coin Reward added to it for a successful checkout, as long as no other Rewards or promotional codes are used on the same purchase. Charlotte Tilbury reserves the right to remove the Free Express Shipping Loyalty Coin Reward offering with no prior notice.

If you are redeeming a One-Off Free Shipping Loyalty Coin Reward and your basket total auto-qualifies for Free Express shipping, you must remove your Loyalty Coin Reward from your basket should you wish to use this Loyalty Coin Reward on a separate future purchase.

This Loyalty Coin Reward is code-based and one-time use. No other code based promotions will be able to be added to checkout when completing the purchase. Free Gift Box A free gift box will be offered as a Loyalty Coin Reward to customers in all Loyalty Levels in Charlotte’s Loyalty Programme. The Gift Box RRP value will automatically be deducted at checkout.

Charlotte Tilbury reserves the right to withdraw this Loyalty Coin Reward at any time and it may not be available to customers in all markets at all times.

This Loyalty Coin Reward is code-based and one-time use. No other code based promotions will be able to be added to checkout when completing the purchase.

Redeeming Your Loyalty Coin Rewards
To use your Loyalty Coins, you must transfer them into the Reward Wallet by following these instructions:

Visit your Loyalty account
When on ‘Coin & Reward Shop’ tab within your Loyalty Account, you will see your Loyalty Coin Balance - if you have enough Loyalty Coins available to transfer into a Loyalty Coin Reward, you will see unlocked Loyalty Coin Rewards visible, and a button visible to ‘Add to Rewards’
Once Redeem Reward is selected, a pop-up will be visible to ‘Confirm your Reward’. Once confirmed, this action cannot be undone and your Loyalty Coin Reward will be available within your Rewards Wallet, and Loyalty Coins will be deducted from your Loyalty Coin Balance
To redeem your Loyalty Coin Reward, you must visit your Rewards Wallet and click ‘Redeem Reward’ within 60 days of converting your Loyalty Coins into a Loyalty Coin Reward.
Your remaining Loyalty Coin Balance will now be updated, and available to view within ‘Coin Activity’ in your account, within the Loyalty tab.

Loyalty Coin Rewards can be added to purchases on www.julianandjones.com. To successfully checkout your Loyalty Coin Reward, if there is a spend threshold as part of the terms of the Loyalty Coin Reward, the spend threshold must be met.

Loyalty Coin Rewards cannot be used in conjunction with any other promotional code. Only one promotional code can be used at any time across www.julianandjones.com.

Only one Loyalty Coin Reward can be added to basket at any one time.

Will My Loyalty Coins Expire?
Yes, your Loyalty Coins will expire 365 days from the date your Loyalty Coins were earned. If you do not transfer your Loyalty Coins into the Rewards Wallet within 365 days of earning, your Loyalty Coins will no longer be available and will expire. Once your Loyalty Coin balance has been transferred to the Rewards Wallet and converted into a Loyalty Coin Reward, the Loyalty Coin Reward will be available to add to your next purchase within 60 days.

Loyalty Coins and Loyalty Coin Rewards will also expire in the event that: 1.) your participation in the Program is terminated (either voluntarily by you, or by us due to your breach of these Terms); or 2.) Consulicious sàrl terminates the Program.

What if I refund my order?
If you return an order, you will not be refunded the value of any applicable Loyalty Coins spent. Should a Product, free Gift or Sample Loyalty Coin Reward be added to your transaction, we reserves the right to require the Product Loyalty Coin Reward to be is returned with the returned order.

What if I have accounts in multiple markets?
For example, if you have a www.julianandjones.com account in both the Switzerland and Belgium, Loyalty Coins will only be added to the account on which the Loyalty Coins were collected and cannot be transferred between accounts.

DATA PROTECTION

Data Protection The personal information collected, used, and stored in administering the Program is described in our Privacy Policy. By creating an account and participating in the Program, you are confirming that you have read and understood the description of ourcollection, use, and disclosure of your personal information as set out in our Privacy Policy

General Program terms and conditions:

Each person can only have one account in our Loyalty Programme in each region online. We reserve the right to carry out any checks to verify the validity of your participation in our Loyalty Programme. If we find that the same person is enrolled in our Loyalty Programme more than once in the same region (including under different names or addresses), your data and Benefits will only be counted once, and unnecessary accounts will be deactivated.
Our Loyalty Programme is offered at our sole discretion. Subject to applicable law and these Terms, we reserve the right to cancel or amend our Loyalty Programme at any time. Where possible or where required by applicable law, we will provide you with notice of any significant changes to these Terms but would encourage you to come back and review them from time to time. To the extent permitted by applicable law, if you continue to interact with our Loyalty Programme, you will be deemed to have accepted any changes.
Our Member Loyalty Programme is for personal use by the account holder only.
Our MemberLoyalty Programme is not intended for or open to customers that are re-sellers.
Any products and/or samples that you receive as Rewards may not be sold on.
We reserve the right to suspend or to terminate your membership of our Loyalty Programme if, in our sole discretion, we consider that you have breached these Terms, supplied false or misleading information or acted improperly or in an abusive, defamatory, criminal, or offensive way to any other member or to our staff. If we do so, any Rewards, Benefits or other offers you may have become entitled to by participating in the Program are void.
These Terms shall be governed by Swiss and Belgium law, and the parties submit to the non-exclusive jurisdiction of the courts of Switzerland and Belgium.

T&C for our Referral & Sponsorship Programme (RS)

Consulicious sàrl and its subsidiaries (“Julian & Jones”, “Romée & Rebel”, “we”, “us” or “our”) has launched a Referral & Sponsorship programme called J&J+R&R - RS Programme (the “Program” or “RS Programme”). Customers that participate in the Program may be referred to as “RS Members”.

Your participation in our RS-Programme is governed by this set of Terms and Conditions (the “Terms”) as described above under the ML Programme. These Terms should be read alongside, and in addition to, our Website Terms and Conditions of Use and also our Privacy Policy and Cookies Policy, to understand how we collect and process your personal data. In the event of any conflict between these Terms and the Website Terms and Conditions of Use, these Terms will control. Please read these Terms carefully and print a copy for your future reference. By participating in our Loyalty Programme, you agree to these Terms, the Privacy Policy and Cookies Policy (each as amended from time to time). If you do not agree to these Terms, you are not permitted to participate in the Program. Our Loyalty Programme is operated by Consulicious sàrl.

“Julian & Jones” and “Romée & Rebel” reserve the right to change the Terms including the eligibility, Rewards, Benefits and Levels under the RS Program; and to terminate or withdraw the Program including revoking all earned Rewards, Benefits and Levels; or close further participation in the Program, at any time in its discretion, subject to the terms of the “J&J+R&R - RS Programme" Term Period, Program modification and termination” section below.

J&J+R&R - REFERRAL & SPONSORSHIP PROGRAMME (RS PROGRAMME)

What is J&J+R&R - Referral & Sponsorship Programme?
Our Programme is the loyalty programme for professionals in horse and dog industrie like veterinarians, trainers, horse grooms, dog groomers, dog trimmers, osteopats, physiotherapist, top riders ... you name it ... launched across www.julianandjones.com or www.romeeandrebel.com who are not a member in our Member Loyalty or PRO Programme.

We are one Team!

HOW TO JOIN

How to join this professional RS Programme

You have raised above the VIP-staus of our Member Loyalty Programme and have spent more than 6000 CHF/€ within 12 months. You will get an automatica request of us if you want to join the RS Programme.
An Account will be offered by us to you as a professional or we except your demand to be willing to join our team as a RS Member.
Your account will be created and will be confirmed with:
(a) your login data per email
(b) your RS Conditions which will apply on your professional account
Only orders made while logged in to your account on www.julianandjones.com or www.romeeandrebel.com will qualify towards your status and will give you your advantages and benefits.
Should you not wish to participate in our RS Programme, you must close your account with all future orders being placed through guest checkout.
You will have access to a secured section of our website with offers, promotion, ... especially and only visible for RS Members.

Global Restrictions may apply to join our J&J+R&R - RS Programmme.

Unfortunately RS Members are unable to have purchases made in any 3rd party stores or 3rd party online retailers count towards their participation in the J&J+R&R - RS Programme.

Guest Checkout
RS Members can choose to checkout as guest at any time but will not receive any Benefits of our RS Programme. For the avoidance of doubt, will also not be counted towards a customers RS status when a transaction is not linked to a customer RS account. If you are using a guest checkout, your purchase will only count if we can verify your email address used to purchase against a valid J&J+R&R - RS account.

Gift Cards
When purchasing Gift Cards, customers who are signed into RS Programme will have this purchase count towards their status but can use their own parchased gift cards. Customers purchasing on www.julianandjones.com or www.romeeandrebel.com using a Gift Card will not have their spend added to their loyalty status.

J&J+R&R - Referral & Sponsorship Programme Term Period, Program modification and termination
Once you have joined our RS Programme, your membership tier will continue for 12 months from the date of joining (Initial Membership Period), unless it is described differently in your start confirmation. With a condition of automatically renewel, than your next 12 month membership period will restart automatically.

Subject to applicable law, we are entitled to end our RS Programme and/or to amend any portion of the Program at any time, including but not limited to: (a) eligibility requirements; (b) the processes for enrolment; (c) Levels, Rewards and Benefits, Conditions and the features or advantages associated with each; and (d) offers. Should we make any such change, where required by law or at out discretion, you will be provided with written notice of any changes to these Terms between 60 and 90 days before it takes effect if the change pertains to an essential element of the Program, and at least 30 days before it takes effect in the case of any other change.

The Conditions, Rewards and Benefits ("Advantages") are for members of our RS Programme during their Membership Period only, and must not be shared with or used by any third party.
By using the Advantages you are deemed to have read, accepted and to have agreed to be bound by these Terms and Conditions, any other requirements set out in the promotional material for the specific Reward or Benefit (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.
By using the Advantages , customers confirm their eligibility and accept the applicable Terms and Conditions of the promotion in question. Consulicious sàrl, “Julian & Jones”, “Romée & Rebel”, may require the customer to provide proof of such eligibility.
We reserve the right at our sole discretion to disqualify from further (or any) use of any of the Rewards and/or the Benefits if we have reason to believe you are tampering with the operation of the Program, or to be acting in any manner deemed by “Julian & Jones”, “Romée & Rebel” to be in violation of these Terms, relevant laws and/or regulations and/or third party rights.

After your RS account is set up by us
You will automatically be enrolled into our RS Programme when your J&J+R&R - RS account is created and you log in to your existing account. Advantages, loyalty coins, rewards, free gift, ... and all other promotions can only be earned from the moment of the launch of this new website (01.10.2024) and not on any purchases done before this new version of website. If you do not want to be enrolled into our RS Programme, you will have the opportunity to close your account by visiting your account dashboard.

Eligibility and Joining our Loyalty Programme
Referral & Sponsorship members are not eligible to join our normal Loyalty or Affliate & Ambassador Programme. They have their J&J+R&R - Referral & Sponsorship Programme.

At our discretion, current Consulicious sàrl employees, PRO's (PRO J&J+R&R - Affliate & Ambassador Programme), contractors, and immediate family members of such employees and contractors, may not be eligible to participate in our normal Referral & Sponsorship Programme.
They have their PRO J&J+R&R - Affliate & Ambassador Programme.
Customers, referrals, professionals, partners and affliates can only possess one account in one of the three programmes.

Do all my purchases count towards our RS Programme?
All Valid Orders, excluding those made with Gift Cards, help you earn loyalthy coins with extraordinairy conditions. The total basket value after discount, including shipping and applicable taxes will be counted. Free gifts with purchase, samples, Rewards and Benefits or services will not be added to your amount of loyalty coins. You must be logged into a valid RS account to earn. If you are using a guest checkout, your purchase will only count if we can verify your email address used to purchase against a valid J&J+R&R - RS account.

If you shop across multiple territories, you will activate multiple loyalty accounts and we are unable to consolidate. For example: if a customer shops on www.julianandjones.com European website and then on www.julianandjones.com Swiis Website, they will activate two loyalty accounts which can not be consolidated.

REWARDS AND BENEFITS

What are Rewards?
Your “Rewards” are code based offers and each Reward can only be used once within a 12 month period. Once redeemed, your Reward will no longer be visible within your RS account. Rewards can be added to your basket and redeemed at checkout when your basket reaches the individual Reward qualifiers. Only one promotional code per basket. Multiple auto-applied Benefits can however still be added to a transaction, with one Reward.

During your period of membership, you will be able to access our RS Programme offers and promotions that aren’t offered to non-RS members.
You will need to use your J&J+R&R - login details to access our RS Programme.

Stock behind Rewards will be on rotation and we cannot guarantee the same product will be available every time a customer returns to their Rewards on site, before redemption.

Unless specified, Rewards can only be accessed/redeemed on www.julianandjones.com.

Rewards have no cash value, may not be sold/transferred, and you are not able to return reward items for a refund.

The Reward is as detailed in the promotional advertising.

There is no cash alternative for the Reward.

Customers joining our RS Programme at any Level will not be eligible to access Rewards and Benefits from earlier Levels from the Member Loyalty Programme.

The Reward cannot be exchanged. For example, the Reward cannot be exchanged in the event the wrong shade is selected for the Reward.

The Qualifying Amount is the amount after any discounts have been applied.

From time-to-time, we may choose to offer ‘email exclusive offers’ or additional automatically added to basket site-wide offers will be available to J&J+R&R - RS Members only and will be communicated via email, SMS or communicated in your secured RS Only section of our website with a unique-code to be added at checkout. These Rewards will not be valid for use with any other offer and can only be used on www.julianandjones.com or www.romeeandrebel.com in your secured section of your programme. We reserve the right to make substitutions in our sole discretion and the Rewards have no cash value, may not be sold/transferred, and you are not able to return items for a refund.

Should we terminate or suspend the current Program, J&J+R&R - RS Programme, all Program Rewards, promotional codes and qualifying annual spend total shall cease to be valid.

Will apply to all products sold on www.julianandjones.com or www.romeeandrebel.com.

Rewards may only be used once;

Rewards cannot be used in conjunction with other discounts or offers.

Rewards can only be used by a RS Member purchasing on www.julianandjones.com or www.romeeandrebel.com.

Rewards must not be shared with anyone else.

What are Benefits?
“Benefits” are additional rewards which are available on certain purchases made within the Program. Your Benefits will be automatically applied at checkout, every time you shop, when you add qualifying items to your basket. Benefits are available for RS Members.

Transactions
When our RS Members log into their accounts and spend on a Valid Order on www.julianandjones.com or www.romeeandrebel.com, you will earn Loyalty Coins corresponding to the value of your basket (“Transactions”). The total value of your basket for a Valid Order, after any discounts have been applied, will be added to your Loyalty Coin balance. The total value of your basket will exclude any tax, shipping costs and virtual services.

T&C for our PRO- Affliate & Ambassador Programme Programme (PRO)

Consulicious sàrl and its subsidiaries (“Julian & Jones”, “Romée & Rebel”, “we”, “us” or “our”) has launched a Referral & Sponsorship programme called J&J+R&R - PRO Programme (the “Program” or “PRO Programme”). Customers that participate in the Program may be referred to as “PRO Members”.

Your participation in our PRO-Programme is governed by this set of Terms and Conditions (the “Terms”) as described above under the ML & RS Programmes. These Terms should be read alongside, and in addition to, our Website Terms and Conditions of Use and also our Privacy Policy and Cookies Policy, to understand how we collect and process your personal data. In the event of any conflict between these Terms and the Website Terms and Conditions of Use, these Terms will control. Please read these Terms carefully and print a copy for your future reference. By participating in our Loyalty Programme, you agree to these Terms, the Privacy Policy and Cookies Policy (each as amended from time to time). If you do not agree to these Terms, you are not permitted to participate in the Program. Our Loyalty Programme is operated by Consulicious sàrl.

“Julian & Jones” and “Romée & Rebel” reserve the right to change the Terms including the eligibility, Rewards, Benefits and Levels under the RS Program; and to terminate or withdraw the Program including revoking all earned Rewards, Benefits and Levels; or close further participation in the Program, at any time in its discretion, subject to the terms of the “J&J+R&R - PRO Programme" Term Period, Program modification and termination” section below.

J&J+R&R - PRO AFFLIATE & AMBASSADOR PROGRAMME (PRO PROGRAMME)

What is J&J+R&R - PRO Affliate & Ambassador Programme?
Our Programme is the loyalty programme for professionals in horse and dog industrie like veterinarians, trainers, horse grooms, dog groomers, dog trimmers, osteopats, physiotherapist, top riders, ... you name it ... launched across www.julianandjones.com or www.romeeandrebel.com and who are not a member in our Member Loyalty or RS Programme.

We are Partners, one Team!

HOW TO JOIN

How to join this professional PRO Programme

You are one of our J&J - R&R family already like employees, contractors, and immediate family members of such employees
You have already an account in our RS Programme and you will get an automatica request of us if you want to join the PRO Programme.
An Account will be offered by us to you as a professional or we except your demand to be willing to join our team as a PRO Member.
Your account will be created and will be confirmed with:
(a) your login data per email
(b) your PRO Conditions which will apply on your professional account
Only orders made while logged in to your account on www.julianandjones.com or www.romeeandrebel.com will qualify towards your status and will give you your advantages and benefits.
Should you not wish to participate in our PRO Programme, you must close your account with all future orders being placed through guest checkout.
You will have access to a secured section of our website with offers, promotion, ... especially and only visible for PRO Members.

Global Restrictions may apply to join our J&J+R&R - PRO Programmme.

Unfortunately PRO Members are unable to have purchases made in any 3rd party stores or 3rd party online retailers count towards their participation in the J&J+R&R - PRO Programme.

Guest Checkout
PRO Members can choose to checkout as guest at any time but will not receive any Benefits of our PRO Programme. For the avoidance of doubt, will also not be counted towards a customers RS status when a transaction is not linked to a customer PRO account. If you are using a guest checkout, your purchase will only count if we can verify your email address used to purchase against a valid J&J+R&R - PRO account.

Gift Cards
When purchasing Gift Cards, customers who are signed into PRO Programme will have this purchase count towards their status but can use their own parchased gift cards. Customers purchasing on www.julianandjones.com or www.romeeandrebel.com using a Gift Card will not have their spend added to their loyalty status.

J&J+R&R - PRO Affliate & Ambassador Programme Term Period, Program modification and termination
Once you have joined our PRO Programme, your membership tier will continue for 12 months from the date of joining (Initial Membership Period), unless it is described differently in your start confirmation. With a condition of automatically renewel, than your next 12 month membership period will restart automatically.

Subject to applicable law, we are entitled to end our PRO Programme and/or to amend any portion of the Program at any time, including but not limited to: (a) eligibility requirements; (b) the processes for enrolment; (c) Levels, Rewards and Benefits, Conditions and the features or advantages associated with each; and (d) offers. Should we make any such change, where required by law or at out discretion, you will be provided with written notice of any changes to these Terms between 60 and 90 days before it takes effect if the change pertains to an essential element of the Program, and at least 30 days before it takes effect in the case of any other change.

The Conditions, Rewards and Benefits ("Advantages") are for members of our PRO Programme during their Membership Period only, and must not be shared with or used by any third party.
By using the Advantages you are deemed to have read, accepted and to have agreed to be bound by these Terms and Conditions, any other requirements set out in the promotional material for the specific Reward or Benefit (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.
By using the Advantages , customers confirm their eligibility and accept the applicable Terms and Conditions of the promotion in question. Consulicious sàrl, “Julian & Jones”, “Romée & Rebel”, may require the customer to provide proof of such eligibility.
We reserve the right at our sole discretion to disqualify from further (or any) use of any of the Rewards and/or the Benefits if we have reason to believe you are tampering with the operation of the Program, or to be acting in any manner deemed by “Julian & Jones”, “Romée & Rebel” to be in violation of these Terms, relevant laws and/or regulations and/or third party rights.

After your PRO account is set up by us
You will automatically be enrolled into our PRO Programme when your J&J+R&R - PRO account is created and you log in to your existing account. Advantages, loyalty coins, rewards, free gift, ... and all other promotions can only be earned from the moment of the launch of this new website (01.10.2024) and not on any purchases done before this new version of website. If you do not want to be enrolled into our RS Programme, you will have the opportunity to close your account by visiting your account dashboard.

Eligibility and Joining our Loyalty Programme
Affliate & Ambassador members are not eligible to join our normal Member Loyalty or Referral & Sponsorship Programme. They have their PRO J&J+R&R - Affliate & Ambassador Programme.

Do all my purchases count towards our PRO Programme?
All Valid Orders, excluding those made with Gift Cards, help you earn loyalthy coins with extraordinairy conditions. The total basket value after discount, including shipping and applicable taxes will be counted. Free gifts with purchase, samples, Rewards and Benefits or services will not be added to your amount of loyalty coins. You must be logged into a valid PRO account to earn. If you are using a guest checkout, your purchase will only count if we can verify your email address used to purchase against a valid J&J+R&R - PRO account.

REWARDS AND BENEFITS

During your period of membership, you will be able to access our PRO Programme offers and promotions that aren’t offered to non-PRO members.
You will need to use your J&J+R&R - login details to access our PRO Programme.

Stock behind Rewards will be on rotation and we cannot guarantee the same product will be available every time a customer returns to their Rewards on site, before redemption.

Unless specified, Rewards can only be accessed/redeemed on www.julianandjones.com.

Rewards have no cash value, may not be sold/transferred, and you are not able to return reward items for a refund.

The Reward is as detailed in the promotional advertising.

There is no cash alternative for the Reward.

Customers joining our PRO Programme will not be eligible to access Rewards and Benefits from earlier Levels from the Member Loyalty or RS Programme.

The Reward cannot be exchanged. For example, the Reward cannot be exchanged in the event the wrong shade is selected for the Reward.

The Qualifying Amount is the amount after any discounts have been applied.

From time-to-time, we may choose to offer ‘email exclusive offers’ or additional automatically added to basket site-wide offers will be available to J&J+R&R - PRO Members only and will be communicated via email, SMS or communicated in your secured RS Only section of our website with a unique-code to be added at checkout. These Rewards will not be valid for use with any other offer and can only be used on www.julianandjones.com or www.romeeandrebel.com in your secured section of your programme. We reserve the right to make substitutions in our sole discretion and the Rewards have no cash value, may not be sold/transferred, and you are not able to return items for a refund.

Should we terminate or suspend the current Program, J&J+R&R - PRO Programme, all Program Rewards, promotional codes and qualifying annual spend total shall cease to be valid.

Will apply to all products sold on www.julianandjones.com or www.romeeandrebel.com.

Rewards may only be used once;

Rewards cannot be used in conjunction with other discounts or offers.

Rewards can only be used by a PRO Member purchasing on www.julianandjones.com or www.romeeandrebel.com.

Rewards must not be shared with anyone else.

What Are Loyalty Coins?
In addition to the Offers, Rewards, and Benefits that our Loyalty Members and RS Members can receive, there is also the opportunity to earn Loyalty Coins for PRO Members when signed into your account on www.julianandjones.com or www.romeeandrebel.com. By making Transactions and engaging in various Interactions (defined below), PRO Members will earn Loyalty Coins that can then be exchanged for Loyalty Coin Rewards (defined below). Loyalty Coins earned will be shown within the ‘Coin Activity’ tab within your RS account.

Transactions
When our PRO Members log into their accounts and spend on a Valid Order on www.julianandjones.com or www.romeeandrebel.com, you will earn Loyalty Coins corresponding to the value of your basket (“Transactions”). The total value of your basket for a Valid Order, after any discounts have been applied, will be added to your Loyalty Coin balance. The total value of your basket will exclude any tax, shipping costs and virtual services.