You will automatically be enrolled into Charlotte's Loyalty programme when you create a account at our J&J or R&R - shop or log in to your existing account.

Levels indicate where you are within my Loyalty programme! Move through my Levels to unlock Rewards and Benefits

Your Rewards are code based and can only be used on only one basket purchase, within a 12 month period. Rewards can be added to basket and redeemed at checkout when your basket reaches the individual Reward qualifiers.

Your Benefits will be automatically applied at checkout, every time you shop, when you add qualifying items to your basket. Benefits are available for Loyalty Members in Level 1 and above.

By shopping on www.julianandjones.com or www.romeeandrebel.com, your purchases will help you move through Levels - the more you spend, the more Benefits and Rewards you will unlock!

*Loyalty Coins earned via Interactions (for example through the Sponsorship Programme) for shopping are only available to logged in customers on their first five purchases. This does not affect your Loyalty Coins earned via Transactions made by yourself at any time. T&Cs apply.

From every order 1 CHF spent in your shopping cart which is positive and paid confirmed order is worth 1 coin. In addition, there is also the opportunity to earn Loyalty Coins by making transactions and engaging in various Interactions. Loyalty members will earn Loyalty Coins that can then be exchanged for Loyalty Coin Rewards. Loyalty Coins earned will be shown within your Loyalty account.

Yes - your Loyalty Coin balance sits independently from your Loyalty Levels so customers can collect Loyalty Coins through interacting with a select number of interactions without the need to purchase. Loyalty Members can visit their Account area and click the ‘Earn Coins’ tab section. From here, members can pick an activity to complete to earn your Loyalty Coins. Interactions include for example, a friend signing or adding your birthday to your account.

You will be able to redeem your Level Rewards, Level Benefits, or Loyalty Coins online at www.julianandjones.com or www.romeeandrebel.com, exclusions apply. To access your Level Rewards, Level Benefits, or Loyalty Coins simply login to your account and visit the Loyalty section within My Account.

No - only one promotional code can be used per transaction, therefore Loyalty Coin Rewards cannot be used in conjunction with your Loyalty Level Rewards. However, customers who are part of our Loyalty Programme in Level 1 and above will have access to auto-applied Loyalty Level Benefits such as Free Standard or Priority Shipping (subject to regional availability) and can be used in conjunction with either a Loyalty Coin Reward, or Loyalty Level Reward.

When you enter one of ourLoyalty Levels, you will have 12 months to access that Level's Rewards and Benefits, before your annual spend total refreshes. If you have been in a Level for 12 months and not moved into the next Level, you will drop to the Level reflective of your last 12 months’ spend history. Loyalty Coins will expire 365 days from the date your Loyalty Coins were earned. If you do not transfer your Loyalty Coins into the Rewards Wallet within 365 days of earning, your Loyalty Coins will no longer be available and will expire. Once your Loyalty Coin balance has been transferred to the Rewards Wallet and converted into a Loyalty Coin Reward, the Loyalty Coin Reward will be available to add to your next purchase within 60 days.

If you return an order, you will not be refunded the value of any applicable Level Reward, Level Benefit, or Loyalty Coins spent. We also reserves the right to require any product gifted as part of a Level, Reward, Level Benefit, or Loyalty Coin Reward to be returned with the returned order.

Please see following the link to terms and conditions for J&J+R&R - Loyalty Programme. If you do not agree to the amended Terms or should you not wish to participate in our new Loyalty Programme, you can close your account via your account dashboard on www.julianandjones.com or contact us by email at info@julianandjones.com and we will close your account. After closing your account all future orders can be placed through Guest Checkout

When your referred friend is ordering for minimum 50 CHF /50€, you will get a reward as a voucher of 10% of his total order (exclude shipping, packaging costs and inclusive all discounts).