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Shipments & Deliveries
Your pack shipment
Packages are generally dispatched within 2-5 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected. We try to package everything as sustainably as possible. We use recyclable packaging as much as possible, including the boxes themselves.
Returns
You can read all terms and conditions of sale and return here. You will also find a return form on this page.
Logistic Conditions
"incl. 8,6 % VAT
| <2 kg | 11 CHF |
| 2 - <10 kg | 13 CHF |
| <30 kg | 23 CHF |
| >30 kg | will be divided over multiple colleys |
| *Bag 15-20 kg treats/LinaGlow -> Surplus |
+8 CHF |
| FRANCO Delivery | all orders above 100 CHF | ||
| 5 - <10 kg | 10€ |
| 15 - <15 kg | 12€ |
| 15 - <20 kg | 13€ |
| 20 - <25 kg | 18€ |
| 25 - <30 kg | 21€ |
| >30 kg | will be divived over multiple colleys |
| *Bag 15-20 kg treats/LinaGlow -> Surplus |
+8 € |
| FRANCO Delivery | Zone 1 - 2 | Zone 3 - 6 | Zone 7 - 10 |
| Orders > | 300 € | 450 € | 750€ |
| PALLLET Delivery | 65 € | Price on demand | |
| NOT for country Resellers / Distributors / Ambassadors | |||
Zone 2: Netherlands - Germany - Luxembourg
| 5 - <10 kg | 14€ |
| 15 - <15 kg | 18€ |
| 15 - <20 kg | 20€ |
| 20 - <25 kg | 24€ |
| 25 - <30 kg | 28€ |
| >30 kg | will be divived over multiple colleys |
| *Bag 15-20 kg treats/LinaGlow -> Surplus |
+8 € |
| FRANCO Delivery | Zone 1 - 2 | Zone 3 - 6 | Zone 7 - 10 |
| Orders > | 300 € | 450 € | 750€ |
| PALLLET Delivery | 65 € | Price on demand | |
| NOT for country Resellers / Distributors / Ambassadors | |||
Zone 3: France - Austria - Denmark
| 5 - <10 kg | 18€ |
| 15 - <15 kg | 22€ |
| 15 - <20 kg | 24€ |
| 20 - <25 kg | 28€ |
| 25 - <30 kg | 33€ |
| >30 kg | will be divived over multiple colleys |
| *Bag 15-20 kg treats/LinaGlow -> Surplus |
+8 € |
| FRANCO Delivery | Zone 1 - 2 | Zone 3 - 6 | Zone 7 - 10 |
| Orders > | 300 € | 450 € | 750€ |
| PALLLET Delivery | 65 € | Price on demand | |
| NOT for country Resellers / Distributors / Ambassadors | |||
Zone 4: Italy - GB - Hungary - Poland - Slovakia - Slovania - Czechia
| 5 - <10 kg | 26€ |
| 15 - <15 kg | 30€ |
| 15 - <20 kg | 32€ |
| 20 - <25 kg | 3€ |
| 25 - <30 kg | 40€ |
| >30 kg | will be divived over multiple colleys |
| *Bag 15-20 kg treats/LinaGlow -> Surplus |
+9 € |
| FRANCO Delivery | Zone 1 - 2 | Zone 3 - 6 | Zone 7 - 10 |
| Orders > | 300 € | 450 € | 750€ |
| PALLLET Delivery | 65 € | Price on demand | |
| NOT for country Resellers / Distributors / Ambassadors | |||
Zone 5: Spain (ex. zone 7+10) - Sweden - Ireland - Finland - Croatia - Romania - Cyprus
| 5 - <10 kg | 32€ |
| 15 - <15 kg | 36€ |
| 15 - <20 kg13€ | 38€ |
| 20 - <25 kg | 42€ |
| 25 - <30 kg | 47€ |
| >30 kg | will be divived over multiple colleys |
| *Bag 15-20 kg treats/LinaGlow -> Surplus |
+9 € |
| FRANCO Delivery | Zone 1 - 2 | Zone 3 - 6 | Zone 7 - 10 |
| Orders > | 300 € | 450 € | 750€ |
| PALLLET Delivery | 65 € | Price on demand | |
| NOT for country Resellers / Distributors / Ambassadors | |||
Zone 6: Bulgaria - Latvia - Lituania - Norway - Estonia - Portugal (ex. zone 9)
| 5 - <10 kg | 39€ |
| 15 - <15 kg | 43€ |
| 15 - <20 kg13€ | 45€ |
| 20 - <25 kg | 50€ |
| 25 - <30 kg | 57€ |
| >30 kg | will be divived over multiple colleys |
| *Bag 15-20 kg treats/LinaGlow -> Surplus |
+9 € |
| FRANCO Delivery | Zone 1 - 2 | Zone 3 - 6 | Zone 7 - 10 |
| Orders > | 300 € | 450 € | 750€ |
| PALLLET Delivery | 65 € | Price on demand | |
| NOT for country Resellers / Distributors / Ambassadors | |||
| = zone 5 | + 55€ (DAP) |
| *Bag 15-20 kg treats/LinaGlow -> Surplus |
+9 € |
| FRANCO Delivery | Zone 1 - 2 | Zone 3 - 6 | Zone 7 - 10 |
| Orders > | 300 € | 450 € | 750€ |
| PALLLET Delivery | 65 € | Price on demand | |
| NOT for country Resellers / Distributors / Ambassadors | |||
Zone 8: Andora - Canary Island - Melila - Ceuta
| = zone 6 | + 66€ (DAP) |
| *Bag 15-20 kg treats/LinaGlow -> Surplus |
+9 € |
| FRANCO Delivery | Zone 1 - 2 | Zone 3 - 6 | Zone 7 - 10 |
| Orders > | 300 € | 450 € | 750€ |
| PALLLET Delivery | 65 € | Price on demand | |
| NOT for country Resellers / Distributors / Ambassadors | |||
Zone 9: Portugal - Azores, Madeira
| = zone 6 | + 66€ (DAP) |
| *Bag 15-20 kg treats/LinaGlow -> Surplus |
+9 € |
| FRANCO Delivery | Zone 1 - 2 | Zone 3 - 6 | Zone 7 - 10 |
| Orders > | 300 € | 450 € | 750€ |
| PALLLET Delivery | 65 € | Price on demand | |
| NOT for country Resellers / Distributors / Ambassadors | |||
Zone 10: Channel Islands - Northern Ireland - Isle of Man
| = zone 4 | + 40€ (DAP) |
| *Bag 15-20 kg treats/LinaGlow -> Surplus |
+9 € |
| FRANCO Delivery | Zone 1 - 2 | Zone 3 - 6 | Zone 7 - 10 |
| Orders > | 300 € | 450 € | 750€ |
| PALLLET Delivery | 65 € | Price on demand | |
| NOT for country Resellers / Distributors / Ambassadors | |||
| ON DEMAND |
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